Shipping Policy

At Kenias Pets, we’re committed to delivering quality pet accessories safely and conveniently.

Free Shipping

Enjoy FREE STANDARD SHIPPING on all orders! 🎉
There are no minimum purchase requirements for standard shipping within our eligible delivery areas.

Order Processing

• Orders are typically processed within 1–3 business days.
• Orders are not processed or shipped on weekends or major holidays.
• Once your order ships, you’ll receive a confirmation email with tracking information.

Shipping Times

• Free Standard Shipping: 5–10 business days
• Delivery times may vary depending on your location, carrier delays, weather, or other unforeseen circumstances.

Order Tracking

Once your order has shipped, you’ll receive a tracking number by email so you can follow your package.

Delayed or Lost Orders

If your package is delayed or appears to be lost, please contact us with your order number. We’ll work with the shipping carrier to help resolve the issue.

Incorrect Shipping Address

Please carefully check your shipping address before placing your order. If an incorrect address is provided, contact us as soon as possible. We cannot guarantee changes after an order has shipped.

Damaged Packages

If your package arrives damaged, please contact us promptly and provide photos of the package and product so we can assist you.

International Shipping

International shipping availability may vary by destination. Any customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated.

Contact Us

For questions about your order or shipping, please contact Kenias Pets through our website.

Kenias Pets
Website: keniaspets.shop