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Effective Date: August 20, 2026
At Kenias Pets, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process compliant with Google Merchant Center (GMC) requirements.
1. Return Window
You have 30 calendar days from the date your package is delivered to request a return. Returns requested after 30 days of delivery will not be accepted.
2. Condition of Returned Items
To be eligible for a return, your item must meet the following conditions:
Unused, unworn, and in the same condition that you received it.
In its original packaging with all tags, labels, and manuals attached.
Free from pet hair, odors, dirt, or signs of wear.
3. Return Shipping Costs & Fees
Defective, Damaged, or Incorrect Items: If you receive a damaged item, a manufacturing defect, or the wrong product, Kenias Pets covers 100% of the return shipping costs. We will email you a prepaid return shipping label.
Customer Remorse / Change of Mind: If you are returning an item because you ordered the wrong size, changed your mind, or no longer need it, the customer is responsible for actual return shipping costs.
Restocking Fees: We charge $0 restocking fees.
4. How to Initiate a Return
Contact our customer support team at info@keniaspets.shop or +1 (786) 444-0789 with your Order Number and photo proof of any defects/damages (if applicable).
Once approved, we will provide you with a return shipping address/prepaid label along with detailed return instructions.
Pack the item securely in its original packaging and drop it off with the designated shipping carrier.
(Note: Items sent back to us without requesting a return first will not be accepted).
5. Refunds & Processing Time
Inspection: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund via email.
Refund Method: Approved refunds are automatically processed back to your original payment method.
Timeline: Refunds typically take 3–5 business days to reflect on your account, depending on your bank or credit card provider.
6. Exchanges
The fastest way to exchange an item (e.g., for a different pet product size) is to initiate a return for the existing item. Once the return is accepted, you can make a separate purchase for the new item.
7. Contact Us
For any questions regarding returns, refunds, or exchanges:
Business Name: Kenias Pets
Website: https://keniaspets.shop
Address: 900 E 25th St, Hialeah, FL 33013, United States
Email: info@keniaspets.shop
Phone: +1 (786) 444-0789
